Refund and Returns Policy

Westeserve Refunds and Returns Policy

1. Overview

Westeserve is committed to ensuring customer satisfaction by providing high-quality IT solutions and devices. Our refunds and returns policy outlines the conditions under which products can be returned and refunds can be processed.

2. General Conditions

• Eligibility: Products must be returned within 30 days of the original purchase date to be eligible for a refund or exchange.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

3. Return Process

• Initiate a Return: Contact our customer service team via email at support@westeserve.com or call us at (+234) 080-5659-767 to initiate a return. Provide your order number, reason for return, and any supporting information.

1. Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
2. Shipping: Package the item securely and include the RMA number. Ship the package using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a Westeserve error or a defective product.

4. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to the original method of payment.
• Restocking Fee: A restocking fee of 15% may apply to non-defective items. This fee will be deducted from the refund amount.
• Shipping Costs: Original shipping costs are non-refundable.

5. Exchanges

• Defective or Damaged Items: If you receive a defective or damaged item, contact us within 7 days of receipt. We will arrange for a replacement or a refund at no additional cost to you.
• Product Exchanges: If you need to exchange an item for a different model or specification, contact customer service. Exchanges are subject to product availability and any price differences will be adjusted accordingly.

6. Non-Returnable Items

• Custom or personalized orders
• Items marked as final sale or clearance
• Gift cards
• Software, including downloadable software products
• Items with obvious signs of use

7. Warranty Claims

• Manufacturer Warranty: Many of our products come with a manufacturer’s warranty. If you need to make a warranty claim, contact us with the product details, proof of purchase, and a description of the issue.
• Warranty Process: We will facilitate the warranty claim with the manufacturer on your behalf, including repair, replacement, or refund according to the manufacturer’s policy.

8. International Returns

• Customs and Duties: Customers returning items from outside the country are responsible for all customs fees, duties, and import taxes.
• Shipping Costs: International return shipping costs are the responsibility of the customer unless the return is due to a Westeserve error or a defective product.

9. Contact Us

For any questions or concerns regarding our refunds and returns policy, please contact our customer service team:

• Email: support@westeserve.com
• Phone: (+234) 080-5659-767
• Address: Westeserve, 75, Ojuelegba Road, Okin Plaza, Ojuelegba, Surulere, Lagos.

10. Policy Updates

Westeserve reserves the right to update or modify this policy at any time. Changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.

By adhering to these guidelines, we aim to provide a fair and efficient return and refund process, ensuring that our customers receive the highest level of service and satisfaction.

Our Terms and Conditions for use of Westeserve Online retail store

Please read these terms and conditions carefully before using our e-commerce platform to purchase electrical goods. By accessing or using the service, you agree to be bound by these terms and conditions. If you do not agree with any part of the terms, then you may not access the service.

1. Product Information: We strive to provide accurate descriptions, images, and specifications of all electrical goods listed on our platform. b. However, we do not guarantee that product descriptions or other content on our platform are error-free, complete, or current. It is the responsibility of the customer to verify product details.
2. Orders and Payments: By placing an order through our platform, you warrant that you are legally capable of entering into binding contracts. b. All orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order for any reason, including but not limited to limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information. c. Payment for orders must be made in full at the time of purchase through our secure payment gateway.
3. Shipping and Delivery: We aim to process and dispatch orders within the specified timeframe stated on our platform. b. While we strive to deliver goods promptly, delivery times may vary depending on factors beyond our control, such as logistics and location. c. We are not liable for any delays or failures in delivery caused by events outside our control, including but not limited to natural disasters, strikes, or transportation disruptions.
4. Returns and Refunds: We accept returns of electrical goods within 2 days of receipt, provided they are unused, undamaged, and in their original packaging. b. Customers are responsible for return shipping costs unless the return is due to our error or a defective product. c. Refunds will be issued to the original method of payment within a reasonable timeframe upon receipt and inspection of the returned goods.
5. Warranty and Quality Assurance: All electrical goods sold through our platform are covered by a manufacturer’s warranty, the details of which will be provided with the product. b. We do not manufacture the goods we sell but ensure they meet applicable safety standards and regulations. c. In the event of a defective product or warranty claim, customers should follow the instructions provided by the manufacturer for repairs, replacements, or refunds.
6. Limitation of Liability: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use or inability to use our platform or the purchase of electrical goods. b. Our liability for any claim arising from or related to the purchase of goods through our platform shall not exceed the purchase price of the product in question.
7. Governing Law: These terms and conditions shall be governed by and construed by the laws of Nigeria. b. Any dispute arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Nigeria.

By using our e-commerce platform to purchase electrical goods, you agree to abide by these terms and conditions. If you have any questions or concerns regarding these terms, please contact us before making a purchase.